Purple Support

Purple 9

• What is Purple?
• Which social media channels does Purple offer?
• What if my customers don’t use social media?
• Can I see how many of my customers are actually using Purple?
• Will my personal internet be secure?

See all 9 articles

Operational 6

• Do I need an internet connection to use Purple?
• Do you supply me with a ‘wireless’ router?
• Do I need technical assistance to set this up?
• Why can I no longer access my router's web interface over the IP address?
• I’d like to log in to the Purple Portal, but have not received my login

See all 6 articles

Marketing 3

• What address are eshots sent from?
• Is there a limit on the number of vouchers I can send or the number of SMS I can deliver, and is there a cost involved?
• Can end customers 'opt out' of receiving promotional material?

Billing 7

• How much does it cost?
• What payment options are there for Purple?
• Is there a contract?
• If I’m on the Premium Package, can I downgrade this to the Free Package?
• If I am on the Free Package, how do I upgrade to the Premium Package?

See all 7 articles

Technical 8

• List of Supported Devices
• Where can I download my router firmware?
• How do you provide content filtering?
• How do you provide usage tracking?
• How do I reset my router?

See all 8 articles

Hardware Set-Up Guides 3

• List of Compatible Devices
• Device Web Management Interface
• Supported 3G/4G modems

Trouble Shooting 12

• Meraki - Force session close
• MikroTik: allow clients (by MAC) to bypass
• MikroTik: Instagram SSL Error
• MicroTik : IP Binding.
• MiKroTik - Session Timeout

See all 12 articles

Hardware 0

Tips and Tricks 8

• Setting up a business page on Facebook
• How to set up e-shots
• How to set up your splash page
• Linking social media accounts
• Understanding the social login options

See all 8 articles

Setup instructions 1

• Plugging in the Hotspot Router

Router Specification 1

• Hotspot Specification