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IMPORTANT! Our RADIUS servers have changed. As of 15th October you will experience authentication problems if you've not re-configured.
Please click HERE for further details.
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Getting Started

General questions regarding the usage of the Purple service

List of Compatible Devices (Start here!)
Can I see how many of my customers are actually using Purple?
Do I need an internet connection to use Purple?
Do I need technical assistance to set the hardware to work with Purple?
Do you supply me with a ‘wireless’ router?
Does Purple meet with the current legal requirements for providing a WiFi hotspot?
How do I raise a support issue?
If I have more than one access point, does this affect the service I need to buy?
I’d like to log in to the Purple Portal, but have not received my login
My business has multiple venues. Can I install Purple in all my venues?
Our bug management process?
Sign up for a Purple Portal
What are the authentication methods supported by Purple?
What details do Social logins collect?
What if my customers don’t use social media?
What is Purple?
Which countries do you work in?
Which languages do you support?
Which social media channels does Purple offer?
Why can I no longer access my router's web interface over the IP address?
Will my personal internet be secure?