You can download a step-by-step firmware upgrade guide and firmware via the Purple Portal. As part of the online sign-up process you will be taken through an initial set-up wizard, where the download link will be provided.
If you missed that step, log into purpleportal.net with your account details from the email received upon sign-up.
If you do not have purpleportal.net account you might sign up here.
Once logged into the portal you would navigate to the Hardware tab; this can be found on the Management (menu) > Venue (menu) > Venues and Groups (tab) > Edit Venue > 'Hardware' (tab)> 'Add Hardware'.
Select your router hardware model from the drop down list and then add your routers Mac address, Clicking the 'Save' button.You will then be presented with a link to download the firmware file and instructional guide for your device. 'Save' this file to your local hard-drive directory.
You will then be presented with additional button to configure the wireless settings you want on your router; please complete this and press 'Save' again.
Finally, you'll need to flash your router hardware using the instructional guide and firmware file provided.
Once done ...please restart your router hardware device to initial an automatic update. Your router will then download these settings from our cloud server to provide the configured service.