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Frequently asked questions on aspects of Purple Wifi
How do I raise a support issue?
What is Purple?
Will my personal internet be secure?
Does Purple meet with the current legal requirements for providing a WiFi hotspot?
My business has multiple venues. Can I install Purple in all my venues?
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General Data Protection Regulation (GDPR)
Sales & Marketing
What address are eshots sent from?
Is there a limit on the number of eshots / vouchers I can send or the number of SMS I can deliver, and is there a cost involved?
Can users 'opt out' of receiving promotional material?
How can I reach the Sales Team?
I have a query about my payments or invoice, who should I contact?
How much does Purple cost?
Is there a contract?
If I am on the Free Package, how do I upgrade to the Premium Package?
Where can I download my router firmware?
How do you provide content filtering?
How do you provide usage tracking?
Can I reset my device to factory settings?
Is there a minimum Bandwidth Speed requirement for the service?
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