FAQs

Getting Started

• What is Purple?
• Do I need an internet connection to use Purple?
• Do I need technical assistance to set this up?
• Do you supply me with a ‘wireless’ router?
• Which social media channels does Purple offer?

Sales & Marketing

• What address are eshots sent from?
• Is there a limit on the number of vouchers I can send or the number of SMS I can deliver, and is there a cost involved?
• Can end customers 'opt out' of receiving promotional material?
• How can I reach my Account Manager or the Sales Team?

Billing

• I have a query about my payments or invoice, who should I contact?
• How much does Purple cost?
• What payment options are there for Purple?
• Is there a contract?
• If I am on the Free Package, how do I upgrade to the Premium Package?

Technical: General

• Where can I download my router firmware?
• How do you provide content filtering?
• How do you provide usage tracking?
• How do I reset my router?
• Can I reset my device to factory settings?

Technical: Licenses

• Premium Trial
• Purple Licenses
• NFR Licences

Glossary

• Glossary:

GDPR