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Frequently asked questions on aspects of Purple Wifi
What is Purple?
Do I need an internet connection to use Purple?
Do I need technical assistance to set this up?
Do you supply me with a ‘wireless’ router?
Which social media channels does Purple offer?
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Sales & Marketing
What address are eshots sent from?
Is there a limit on the number of vouchers I can send or the number of SMS I can deliver, and is there a cost involved?
Can end customers 'opt out' of receiving promotional material?
How can I reach the Sales Team?
I have a query about my payments or invoice, who should I contact?
How much does Purple cost?
What payment options are there for Purple?
Is there a contract?
If I am on the Free Package, how do I upgrade to the Premium Package?
Where can I download my router firmware?
How do you provide content filtering?
How do you provide usage tracking?
How do I reset my router?
Can I reset my device to factory settings?
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